Course Release Date: June 4, 2021

D221 - Proxies and Agents

Approximate Length – 15 Minutes

Intended Audience – Privacy Engineers and other Privacy Professionals, Software Developers, Managers, Architects and Engineers.

Lesson Description

From your customer’s perspective, your user interface is your product or service. Having a good user experience not only makes your product easier to use but promotes brand loyalty.

Manipulative designs, forced consents, mixed privacy messages, and over-collection of data can all degrade the user experience and ultimately brand loyalty.

While these things can temporarily boost sales or engagements, they will ultimately lead to unhappy consumers or regulatory action. This lesson will help participants understand the concept of consent and pitfalls to obtaining it. 

Learning Areas

  • When to Use Consent
  • Informed Consent
  • Ensuring Understanding
  • Hidden Information
  • Price Discrimination

Lesson Objectives

By completing this lesson, participants should understand some of the common design choices that fail to elicit informed consent. 

Includes a knowledge check at the end of the lesson.

This lesson will prepare designers and developers to create interfaces purposefully designed not to manipulate users.